Spa Etiquette

Please arrive 5–10 minutes before your scheduled appointment so you have time to check in, speak with your provider, and settle in before your service.

To respect the appointments that follow yours, treatments must end at their scheduled time even if your appointment begins late.

We ask guests to help us maintain a calm environment by silencing phones and keeping conversations at a comfortable volume.

Inappropriate, sexual, threatening, abusive, or disruptive behavior will not be tolerated and may result in immediate termination of the service. Full payment may still be required.

Cancellations & Rescheduling

We understand that plans change. If you need to cancel or reschedule, please give us at least 12 hours’ notice.

Appointments cancelled within 12 hours may be charged 25% of the scheduled service total, unless we are able to fill the appointment. If the appointment is filled, that amount may be retained as a credit toward a future visit.

No-show appointments may be charged 50% of the scheduled service total.

You may manage eligible appointments through your confirmation or reminder email, your online account, or by contacting us during business hours.

Because your appointment time is reserved specifically for you, we appreciate as much notice as possible when changes are needed.

Confidentiality & Privacy

Your privacy matters to us. Conversations with your provider and information shared on health or intake forms are treated as confidential.

We do not sell or share our client lists or email lists with outside companies for marketing purposes.

Payment

Full payment is due at the time of service unless other arrangements have been made in advance.

Ojai + Fox accepts major credit cards, cash, and valid Ojai + Fox gift cards.

Donated or promotional certificates may have expiration dates and no cash value. Please review the terms of your certificate before scheduling.

Returns & Refunds

Services and gift card purchases are final.

Unused retail merchandise in its original condition and packaging may be eligible for return within 7 days of purchase with proof of purchase.

Approved returns are issued as store credit unless otherwise stated.

Certain items may be subject to a restocking fee.

Private Spa Parties & Private Events

A 20% deposit may be required to reserve private parties or private events.

Because private events may require us to reserve significant space or close portions of the spa, we ask for at least 72 hours’ notice for cancellations.

Cancellations made within 72 hours may result in forfeiture of the deposit.

Cancellations made more than 72 hours in advance may be refunded to the original payment method.

If we are able to rebook the reserved time, we may be able to return or credit the deposit at our discretion.

Minors

For the comfort and safety of all guests, children under age 10 are generally not permitted in the spa unless they are receiving a scheduled service or attending an age-appropriate event.

Guests under 18 may require a parent or legal guardian to complete a consent form before receiving services.

For guests under 14, a parent or legal guardian may be required to remain in the treatment room depending on the service.

Pets & Service Animals

Ojai + Fox is pet-friendly by prior approval. If you plan to bring a pet with you, please contact us ahead of time so we can make sure the timing and environment are appropriate for everyone.

Pets must be well-behaved, non-aggressive, clean, and under their owner’s control at all times. For spa appointments, pets may only be permitted when they can remain safely with their owner without disrupting other guests or treatment spaces.

For The Plant Bar, Social Club, workshops, and community events, pets are also welcome by prior approval, but because these experiences may involve shared seating, plants, glassware, tools, and other guests, approval will depend on the specific event and setting.

Trained service animals are always welcome in accordance with applicable law.

Guests are responsible for any cleanup or damage caused by their pet.

Plant Bar & Social Club

The Plant Bar is designed to be a relaxed, hands-on creative experience.

Reservations hold workspace but do not include plants, vessels, or decorative materials unless specifically stated.

Guests may select their vessel, plants, and optional extras during their visit and pay for those selections at checkout.

Children should be supervised by an adult, and some tools, plants, or materials may not be appropriate for younger guests.

We ask guests to follow staff guidance when handling tools, cactus, glassware, or other materials.